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!Support

!Support is supports your help desk team manage incidents more efficiently and effectively by providing the means to record, track and report on help desk requests.


!Support is supports your help desk team manage incidents more efficiently and effectively by providing the means to record, track and report on help desk requests. For those companies that prefer to use Cloud/SaaS based technologies it is possible to pay by user, per month, Once installed you can adjust and configure the software via a web interface.

!Support gives you help desk ticket creation through intuitive forms, acceptance of new calls via phone, email or user web form self-service. Also updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.

!Support tools to be able to respond more quickly to help desk calls, ensuring that you respond within agreed timescales and provide high visibility of requests, updates and resolutions.
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!Support Features

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!Support Benefits

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!Support Manage

Ticket Lifecycle Management: Manage the lifecycle of Help Desk tickets completely from creation to close. Tickets can be created from templates, converted from emails, through the self-service web portal or from automated network alerts. Tickets are automatically routed or escalated as needed based on custom business rules. Once resolved, end users are automatically notified and resolution details can be added to knowledge base articles.